Frequently asked question

How can I place an order?
Simply browse our collections, add items to your cart, and proceed to checkout. Follow the steps to complete your purchase securely.

What payment methods do you accept?
We accept major credit/debit cards, American Express, Apple Pay, Google Pay, Maestro, Mastercard, and Visa secure payment options available at checkout.

How long will delivery take?

Transit time is 3–4 days (Monday–Saturday) once dispatched. You can generally expect to receive your order within 4–6 days from the date of purchase.

Do you ship internationally?
No, we currently ship only within Canada.

Can I return or exchange an item?
Yes, we offer returns within 30 days of delivery as long as the item is unused and in its original condition. Please check our Return Policy for full details.

How can I contact customer support?
You can reach us anytime at contact@maisonlamode.com, and we’ll be happy to assist you.

Customer support
Email: contact@maisonlamode.com
Phone number: +1 437 370 1076
Address: 1508-340 Dixon Road, Toronto, ON M9R 1T1, Canada
Office hours: 8:00 am to 10:00 pm | Monday to Saturday.